Customer Service

If you need to get in touch with someone about customer service, please contact us through our Contact Us form.

Shipping

FamilyChristianMovies.com will ship orders anywhere in the United States or outside the US.  In-stock orders ship within one business day of purchase. You will be contacted by e-mail if your order will be delayed for any reason.  We offer four different options for domestic shipping and three options for international orders.  Click here to see all shipping options, rates and estimated delivery times.

Privacy & Security

In short, FamilyChristianMovies.com is secured by VeriSign and scanned daily by McAfee Secure.  Credit card transactions are transmitted with a Secure Socket Layer and encrypted.   We do not sell your personal information or abuse your privacy.  We make every effort to use customer information as intended by the customer.  We have a detailed Security and Privacy policy that you can read here.

Returns & Replacements

Defective

Defective products may be returned and exchanged for a new product. If you have received a defective product, please contact us as soon as you are aware of the problem and your product will be replaced at no charge in a timely manner.

General Returns (non-defective)

Non-defective returns are accepted and refunded (less shipping) if unopened and in original condition. All returns must be received within 30 days of purchase. Please contact us before returning a product. You will be given a Return Merchandise Authorization (RMA) number, and you will be instructed in how to proceed. Qualifying returns will be issued a refund. Shipping charges are not refundable.
 

Ordering

Orders can be placed online by placing items in your shopping cart and then following the steps required to check out. 
 

Payment, Pricing & Promotions

Payment can be made using all major credit cards or with a PayPal account.  Checks and money orders are not accepted. 

All prices posted on the web page are final at the time of sale.  Prices are subject to change.  We run periodic sales and promotions that are not retroactive. 

We are often asked if we offer additional discounts to clergy, churches or charitable organizations.  We work hard to offer low prices daily to all customers.  Generally speaking additional discounts are not extended to individuals or organizations unless unusually high quantities (20 or more DVDs) are being purchased. 

Contact us if you have any questions.

Viewing Orders

After you have placed an order, you can check the status of your order by clicking on “My Account” in the upper right hand corner of the page.  You’ll be taken to your Dashboard, where you can view your order and the status of it. 
 

Updating Account Information

You can update your account information easily.  Log in to your account at the upper right hand corner of the page.  You will be taken to your Dashboard. From there you can update your contact information, password, newsletter subscriptions, billing and shipping information.

If you are already logged in, you can always return to your Dashboard by clicking  “My Account” in the upper right hand corner.